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Upstart Auto Loans Review

Upstart only offers refinancing of current auto loans and no purchase loans.

To refinance a car loan with Upstart, start by checking your personalized car refinance rate. The process only takes a few minutes and won’t affect your credit score. If you later decide to proceed with a formal application, Upstart will perform a thorough credit investigation which will be noted on your credit reports.

Next, enter your personal, vehicle, and current car loan information. You may be asked to provide certain documents, such as a copy of your vehicle registration document and proof of insurance. Upstart then handles the verification process, and no further action is required on your part. This process takes one to two weeks. Once your loan is approved, Upstart will pay off your previous loan and update your title, which takes approximately 30-60 days.


Auto refinance loans start at $9,000 and loan terms range from 24 to 84 months.

Available interest rates vary by state. The average five-year loan offered on Upstart has an annual percentage rate of 13.25% and 60 monthly payments of $490 for every $20,000 borrowed. No down payment is required and auto refinance loans have no application, prepayment or origination fees.

Upstart does not offer any information on discounts such as autopay.

Upstart assesses creditworthiness based on non-traditional variables such as education and employment. Thus, applicants who do not have the best credit ratings may still qualify for a loan. Ultimately, your car refinance loan amount and interest rate will be based on factors such as your credit, income, outstanding balance on your current loan, and other information provided in your application.

Note that while education information is collected as part of Upstart’s rate verification process, neither Upstart nor its banking partners require a minimum level of education for loan eligibility.

Car refinance loans are not available in Iowa, Maryland, Nevada, or West Virginia.

Upstart is accredited with the Better Business Bureau and has an A+ rating. The Consumer Financial Protection Bureau received 2,287 complaints in 2021 about car loans with Upstart Network, with the majority of complaints about loan administration or loan termination issues. The company provided a prompt response to all but 17 complaints.

On Trustpilot, Upstart has an excellent rating of 4.9 out of 5 stars based on over 37,000 reviews.

To reach Upstart’s customer service team, you can email [email protected] or call 855-438-8778. General Support is available daily from 9:00 a.m. to 8:00 p.m. Eastern Time, except New Year’s Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

  • People who want to refinance an existing car loan.
  • People who don’t have great credit.
  • People who prefer to manage their loans online.